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Specialty Operations Associate- Corporate

Company Name:
Waterstone Mortgage Corporation
### Job Description
SUMMARY: This individual is responsible for assisting initiatives of the Operations department by completing tasks associated with supporting the condominium review process, repair escrow process, DPA/Bond process and other projects as needed. Initiatives will include, but are not limited to, acting as a liaison between the company and third party service providers and researching data for various departmental needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Monitor and track the Condo Review process to ensure timely response times to requests and any issues that arise
2. Ensure all Condo Review requests are completed timely and accurately through WMC's third party service provider and/or written policies and investor guidelines
3. Obtain all necessary documentation to render a decision for all Cond Review requests
4. Act as a back up to Escrow Holdback reviews
Ensure all repair escrow work is completed within the designated time frame approved by WMC by effectively following up and communicating deadline dates with applicable parties
Obtain and review all necessary lien waivers and completion certificates, as necessary
Order property inspections through the appropriate channels, when necessary
Ensure all repair escrow work is completed within the designated time frame approved by WMC by effectively following up and communicating deadline dates with applicable parties
5. Assist with the research, collection and maintenance of data for job aids and projects within the appropriate system and/or WMC Intranet
6. Collaborate with Specialty Operations Lead on all Bond/DPA program requests to ensure timely responses to inquiries and development of processes based on Sr. Management approval
ADDITIONAL DUTIES:
1. Complete any additional duties assigned by manager.
2. Complete regulatory and compliance training, as required.
3. Assists WMC employees and departments as needed.
SUPERVISORY RESPONSIBILITIES: N/A
Individuals in this position shall not engage in loan origination during the course of his/her employment with WMC. Loan origination is defined as (1) taking a residential mortgage loan application; or (2) offering or negotiating terms of a residential mortgage loan for compensation or gain.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional qualifications:
EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) required. Prior industry experience is preferred.
COMPUTER SKILLS: Working knowledge of Word, Excel, Outlook and PowerPoint.
LANGUAGE SKILLS: Excellent presentation skills. Good grammar and diction. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Additional language skills:
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Additional mathematical skills:
CUSTOMER SERVICE SKILLS: Using excellent customer service skills which includes maintaining a good attitude, taking ownership of meeting customer needs, going the "extra mile" for customers, demonstrating a commitment to sharpening skills through education and training, using positive communication, and looking for opportunities to respect customers' time and schedules.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Additional reasoning ability:
CERTIFICATES, LICENSES, REGISTRATIONS: None
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk; stand; and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Additional Physical Demands:
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is a professional office environment where a conservative business dress code is in effect. The noise level in the work environment is usually moderate.
Additional work environment characteristics:
Job Title: Specialty Operations Associate- Corporate
City: Pewaukee
State: WISCONSIN
Branch: Corporate

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