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Technical Account Manager

Company Name:
Trico Corporation
In operation for more than 90 years, Trico is an industry leading provider of lubrication management solutions with a focus on industrial equipment performance and reliability. We combine high-performance, globally-recognized lubrication products, with our proactive lubrication management training, and in-plant services, as well as oil analysis services.
Our goal is to partner with our customers - to listen, understand and deliver on what they expect of us - and go beyond to exceed their expectations. Our employees on the front line are the ones who know our customers best, so they are the ones empowered to make decisions and turn their ideas into reality. We don't have layers of management - we have teams who set goals together and hold each other accountable. This is what makes Trico truly different from other employers and a great place to work for talented, self-motivated, team players.
Trico is currently seeking to add a Technical Account Manager to our Business Development Team. The primary objective of this role is to manage customer relationships with our existing domestic and international customers, as well as pursue new customer opportunities.
This objective is achieved by providing technical support, product information, and education to our customers. You will help our customers understand how and when to use our products. You will seek out customer feedback and share that feedback internally so Trico can continue to improve our products, services, and communications. You will become an expert on Trico's products and on lubrication best practices.
Specific responsibilities include:
Provide customer account support, which may include: quoting, problem resolution, taking customer orders, and maintaining accurate customer account information
Provide technical product support, which may include: proper application and installation, troubleshooting product problems, and complaints
Serve as a liaison between the customer, engineering, and production - for specific order/product issues, as well as general feedback that can help Trico's continuous improvement efforts
Make outbound sales calls
Present educational material during group workshops
Use an ERP system to enter and maintain customer account and order information
Use a CRM system for logging customer contacts, queries, and reporting
Provide backup and support to your BD team, which means taking on additional responsibilities when needed
Travel up to 25% of the time. Trips will typically be domestic and up to a week at a time.
Qualified candidates will:
Have at least 3 years of experience in a customer service or sales position - preferably in industrial lubrication or filtration product industry.
Have experience using Outlook for email and calendars.
Be very comfortable with learning and using new computer software - such as ERP and CRM systems.
Become an expert in lubrication services, which includes obtaining lubrication related certifications, such as CLS (Certified Lubrication Specialist).
Trico is organized into self-managing teams. Each member of the BD Team serves to support the team's sales goals. Successes and failures (both at the individual level & the team level) are shared and viewed as a learning opportunity. Team members are expected to help each other learn, and individual growth occurs through the success and growth of the team.
Personal characteristics that define success at Trico are:
Putting the customer first
Being reliable
Demonstrating great communication skills
Solving problems in a timely manner
Being accountable
Having a positive attitude
Being knowledgeable within your skill set
Fostering a collaborative work environment
Demonstrating a passion for Trico's success
Req #: 672243
Status: Active
State: WI
City: Pewaukee
Postal Code: 53072
Category: Sales
Job Type: Full Time

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