Team Leader- ISS Applications

Company Name:
American Transmission Co.
The Team Leader, ISS Applications is responsible for leading individuals who plan, design, build, deploy, monitor, maintain, and support American Transmission Company's (ATC) commercial software applications.
The Team Leader prepares and tracks work plans, develops team members through performance management and coaching, and seeks continuous process improvement within the Applications team. Responsibilities include alignment of team objectives with ISS strategies, goals, initiatives and priorities. Actively manages the analysis and metrics of the current corporate application portfolio. Collaboratively works with other ISS functions to complete work assignments in accordance with ATC's operating standards, policies and procedures. Builds and maintains effective cross-functional working relationships with ATC business unit colleagues to understand business needs, define strategy, set priorities, and address information system needs in a timely, supportive manner. On-call support and travel to other ATC locations will be required in this role.
Reviews project priorities and makes work assignments to meet established deadlines.
Conducts weekly team meetings to discuss project status and operational issues.
Tracks project status and team activities; prepares management reports on a scheduled basis.
Works closely with all business stakeholders to develop strong business relationships and provide exceptional customer service. Maintains continuous feedback mechanisms to ensure client's issues/concerns are addressed in a timely fashion for continual process improvement.
Works within and across departments to foster open communications surrounding ISS based initiatives, application portfolio analysis and operations.
Reviews and approves change management requests for production changes procedures and monitors adherence to the change management process.
Participate in committees, taskforces, etc. to analyze business problems / opportunities and contribute to the overall systematic and process-oriented solutions to these problems / opportunities.
Maintains on-call status and provides assistance as necessary to other ISS personnel to resolve problems with production activities. Participates directly in 24 X 365 on-call, off-hour support activities.
Keep apprised of developments in the industry through educational and other information resources to determine opportunities for applying technology to business activities.
Align team objectives with ISS strategies, goals, initiatives and priorities as well as with the business strategy for applications, architecture and infrastructure. Builds and maintains effective working relationships and works with other ISS functions to develop and maintain standards.
May be called upon to serve before, during, and after a Transmission Emergency Response Plan (TERP) event; such event may require performing functions that are outside the scope of your regular job.
Demonstrate compliance with ATC's Code of Conduct, all company policies and procedures, and all laws and regulations that govern ATC
Perform other duties as assigned.
Bachelors' Degree in Computer Science, Management Information Systems, Engineering, Operations Management or related discipline.
Minimum 7 years of progressive experience managing technical individuals
Strong skill sets in the areas of cross functional leadership, effective communication, team and relationship building, and resource planning are critical to success in this role
Portfolio ownership spanning full software development and release management lifecycles
Functional knowledge combining ERP, real-time operations, engineering, supply chain, financial, asset management, customer, and/or business intelligence practices
Proficient in work planning, project management, cost estimating, and risk assessment
Knowledgeable practitioner of governance methodologies such as ITIL, COBIT, or PMI
Managing personnel, operations, and systems in a compliance regulated industry
Conversant understanding of technology including server / storage infrastructure, client server, web server, mobile, PC software, relational database, voice and other platforms
Physical Requirements:
Executive, administrative or clerical position in which employees is primarily involved with sedentary work, including keyboarding.
Requires occasional lifting objects 10 to 15 pounds and/or light physical activity including bending, squatting, stooping, twisting, reaching, walking, standing and working on irregular surfaces.
Date: 2014-04-24
Country: US
State: WI
City: Pewaukee
Category: Information Technology and Shared Services - IT

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