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Quality Control Specialist II

Company Name:
Waterstone Mortgage Corporation
SUMMARY:

The Quality Control Specialist II is responsible for developing and executing the Quality Control Plan, including regularly evaluating and revising the Plan; auditing 3rd party compliance-related vendors in accordance with the Company's Vendor Review Program and reporting results to Management; auditing loan files to ensure compliance with applicable federal and state laws and regulations, investor requirements, and company policy; and acting as liaison between the company and 3rd party auditors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Under the direction of the VP-Compliance and General Counsel:
Assist in the development and maintenance of the Quality Control Plan;
Perform and generally supervise internal and external quality control audits;
Perform initial review of quality control audit results, prepare summary of results, disseminate to appropriate staff, and follow up with staff and auditors;
Assist with staff training as assigned;
Review and monitor investor overlays to maintain current knowledge of investor requirements;
Establish and maintain effective working relationships with department managers;
Assist in the development and maintenance of the 3rd Party Vendor Review Plan;
Perform 3rd party vendor reviews on Compliance-related vendors;
Work directly with regulators as assigned;
Assist General Counsel and VP- Compliance as needed;
Administrative duties such as copying, scanning, preparing mailings, etc.

ADDITIONAL DUTIES: as assigned

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Familiarity with regulatory frameworks and with the regulatory environment related to the mortgage lending industry or a related field;
Experience working with regulators such as FDIC, HUD, or similar and/or state regulators;
Familiarity with existing state and federal laws and regulations and proven ability to learn new state and federal laws and regulations related to the mortgage lending industry;
Ability to conduct and supervise investigations and interviews using excellent communication skills;
Ability to summarize and communicate complex information in written and oral formats;
Ability to maintain confidential and/or privileged information;
Ability to work individually and within a team;
Ability to communicate complex information in plain language;
Strong leadership skills;
General administrative skills.

Individuals in this position shall not engage in loan origination during the course of his/her employment with WMC. Loan origination is defined as (1) taking a residential mortgage loan application; or (2) offering or negotiating terms of a residential mortgage loan for compensation or gain.


EDUCATION and/or EXPERIENCE: Minimum of a High school diploma or general education degree with 2 years of higher education or equivalent preferred.
Additional education and/or experience: Minimum of two years work-related experience within a regulatory environment.

COMPUTER SKILLS: MS Office and Adobe required. NMLS or Questsoft experience preferred but not required.

LANGUAGE SKILLS: Excellent grammar and diction and overall communication skills. Ability to read and comprehend complex statutes, regulations, case law, instructions, correspondence, and memos. Ability to write complex correspondence. Ability to effectively present information in one-on-one, small group and large group situations to employees of the organization or outside parties (such as regulators).

Additional language skills: none

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Additional mathematical skills: none

CUSTOMER SERVICE SKILLS: Using excellent customer service skills which includes maintaining a positive attitude, taking ownership of meeting customer needs, going the "extra mile" for customers, demonstrating a commitment to sharpening skills through education and training, using positive communication, and looking for opportunities to respect customers' time and schedules. Customers include co-workers, regulators, and other third parties as well as customers of the company.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Additional reasoning ability: Ability to review, analyze and apply complex legal theories, laws, regulations, and guidance from regulators. Ability to apply information to various situations accurately and effectively.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk; stand; and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Additional Physical Demands: none

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a professional office environment where a conservative business dress code is in effect. The noise level in the work environment is usually moderate.
Additional work environment characteristics: none

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